SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень красивый, мягкий и пушистый. Но кот отказывается на нем лежать и кусает его Постелю себе на кресло. Мне, в отличие от моего кота очень нравится
Super, mon border collie l'a adopté de suite, merci vendeur!
Кошке и коту очень понравилась,кот залез как только мы её открыли мягкая запаха нету с продовцом не общалась, в общем рекомендую)
Muy linda y suave!! igual que en las fotos
Super soft and fluffy, my cats love it. Warm for winter. They fit both but I might have bought a bigger size (I bought the M). Very satisfied and shipping in a week or so.
Perfecta. Colores muy bonitos. Tamaño perfecto para mi perrita. Muy blandita y gordita
Son preciosas, tanto a mi gatito como a mi perrita les encanta su camita, se les nota que están muy agusto en ellas
Muy mullido y suave.
Franchement bon rapport qualité prix ! Les poils sont bien fluffy même si on voit par certains endroit les coutures. Sinon au top ! Un peu long à venir seul bémol
Excellent cot, selected for eye color. The owner liked the gift.
It's not red ....
super,comme décrit
My kitties liked it
Me encanta! es genial
Description real, size, color, quality. Delivery was fast, store responsible. Highly recommend. Thanks.
Excellent lounger, delivery fast. Packed neatly. York 3 kg. Size is OK thank you store
супер!
Ok.
Great, but sadly the dog eats a hole after 5 minutes
Mi gata está encantada
Newly arrived very beautiful and soft. Great store and fast shipment
Макс заценил
Good thing! The cat has not yet appreciated but I think it will sleep in it.
Everything was fine, but then the black Velcro began to fall asleep. The whole house is in them!!!
Доставка быстрая. Лежанка отличная, мягкая, уже её оценила наша леопардка.
Buen producto muy suavecito, veremos cómo le va a mi mascota
Собака подушкой довольна ❤
muy buena y buen relleno muy bonita y suave
в пути 18 дней, с отслеживанием в 23 регион. товар соответствует фото и описанию продавца. я рекомендую!
итак, покупала большую розовую лежанку для кота 6 кг. Заказчик доволен!
Good quality , Good package I like it! and I recommend it.
Came in as shown in the pictures. No smell or anything else plus it has a good filling inside. 10/10 points.
Mi Grey está enamorado de su cama.
My dogs love it!
My cat immediately took a nap in this bed its so soft and squishy
Parfait, le chat de la maison l a adoptée de suite,
la camita que me han enviado no es como la imagen, no tiene cremallera para quitar el relleno y lavar, algo decepcionado por el engaño
Классный лежак, мягкий , красивый. Немного неустойчив из-за своей пышности. Но думаю со временем примнётся
Very fast delivery and quality.
Kotu really liked the saddle :)
Cat love it very hammock soft ומפנק
great thing for your pets ;]
My cat loves it! She left directly in her basket, I took 50 cm for a cat of 3,5 kg and it's perfect! Very good contact with the store also I recommend it and thank him very much
Parfait
Excellent bed, I recommend. size 50*50 just for a cat
Отличная подушка, кот реально счастлив)
До Барнаула (Алтайский край, Россия) заказ шёл 2 с половиной недели. Всё соответствует описанию. Покупаю второй раз, кошки довольны:)
В точности, как и было описано, размер 50 см, только кот полностью игнорил, ему не понравилось то что она бьёт током, потому что синтетика, ворс магнитится. Обернула простынкой, сразу в неё залез и проспал всю ночь. Трек отслеживался, с продавцом не общалась.
Gran producto. Muy suave y calentita. A la gatita chica le ha encantado nada más verla. La amasa y ronronea y se pasa todo el día ahí metida. Hasta juega dentro de la cama con sus ratones de peluche. El color es como en la foto, el pelo es suave y trae bastante relleno. Quizás un poco más en la base, pero aisla muy bien del suelo. Yo pedí el de 60cm y es bastante grande, pero como la gatita parece que va a crecer mucho, no quería que se le quedase chica.
Хорошая лежанка, но кошка не особо хочет в ней сидеть, заставляем