SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast ship. Good product.
Excellent product..covers up grey hairs very easily in between visits to the hairdresser..5 ⭐️
The parcel was opened The cap on the pencil cracked Packing crumpled
Efficace
Stain a lot is not very suitable
Came after 67 days but otherwise it's just as described. havent used it yet, though
Like a parade, I do not know how to use, I did not do anything...
Like lipstick... How to use I do not know... I didn't get it.
Quality means. I gave my mother to paint a Seine.
Norms
замовляла колір coffee, прийшов коричневий.
Got a good thing, while satisfied. Thank you
arrives
bien
It's a wax paint.
Thank you store your the best very fast delivery and it’s good quality recommended
Bien
Don't accept it at all והמוכר said he is going to send and saw General שיצא.. Not recommend at all
Lo probaré!
It is coming so fast 2weeks thanks Seler
Pencil Paint came quickly in 20 days in Odessa. Upset-the lid from the pencil cracked. Although the box is not crumpled. I haven't tried it yet. I'll drop it later. Seller recommend.
Demorou demais, mas enfim chegou! Ele pinta o cabelo e até a pele, preferimos o que vem como uma escovinha!
Ok
Pencil is not for hair at all, it dyes the scalp, not hair. They did not communicate with the store.
Sausa pudra geresnė,vaškinis pieštukas Šis
good
Посылка шла 1,5 месяца, все целое, рисует мягко, без нажима, растушевывается легко, также легко стирается
very good
Ok
All okay
Product as described
He sounds good
хороший
Beautiful! Got to me within a week !
To be honest, I can not understand whether this is a good decision to order such a pencil, when I try to paint the Seine, the head code is painted perfectly, but the hair
I have not used it yet, but I think a good thing. In 3 weeks came
Thank you store! The parcel came very quickly. I'm shocked. To Kazakhstan in 25 days. And it was also nice to see that the seller put another copy as a gift. Class! Definitely recommend and I will order more. The pencil itself perfectly colors the overgrown roots And absolutely no feeling of dirty hair
In accordance with the dispatch process, received in perfect condition and within the period offered.
Very good.
It came to me but I don't know how it's cash yet.
As in the photo, it was more than a month, took in the mailbox
i like it I use it seems to me it's okay store super
Useless don't buy
цвет почти черный.получила раньше указанного срока.
Llegó en su cajita, igual al de la foto. Ahora me toca usarlo para dar un buen feedback. No fue necesario comunicarme con el vendedor porque el pedido fue confirmado y enviado rápido. El paquete llegó bien protegido. Excelente presentación. Les dejo unas fotitos.
It's okay for emergency cases but sometimes leaves pieces which need to be pulled out of the hair so it won't be noticed
Cool
Order is done, thanks
Was not supplied
The goods were not tracked. Came within 1 month. Looks impressive. Works fine. I'm not disappointed. I advise everyone who suddenly has an event and should look good. The store is responsible, answered the messages.