SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Worth buying
Excelente
The order comes in nicely packed, the truth has little speed and it stops if you press it hard against the skin.
Great product will deal more often see good.
Safe battery very little time.
Arrived on time but had scratches on unit even though it was in a box. Still have to try using it.
top
Got it. I didn't try it. It's a gift.
Only you can not him off remains just go through on the out put Button
Enjoyed!
I was wrong, was the device and not The accessory. Please wish me state on your page.
It did not do what was suppose to do....very bad product...money wasted.
Great . Very affordable. Very good store.
The goods received, the charging cord does not work as a whole is all good, but here is the cord ..... Failed .....
Works of Marvel and the price is great. Recommend let feet perfect
The power is weak.
Product bad very, the device weak very No T dynamometer scrub foot, טענתי the battery ועדיין weak and can hang out כשמצמידים spy, do not recommend to buy at all, מאכזב very,
Exactly how showed in store page
Weak motor
These are so perfect
work as it was described. just needs stronger battery, it charge fast but also drain fast. better battery will make this a great product.
Convenient, took for palms, I recommend
I just received it today so haven't used it yet but it's accurate to product description.
Hello not very effective When we use it, recharge limited short a gadget more that does not serve much. Very disappointed
Great packaging. Great quality. Recomend this store.
It's better than I thought and the delivery is fast.
Fast in house. Bad quality. The opzetstukje falls there getting off when use.
So far fucniona well
Very nice, and very fast delivery, only 2 weeks!!
ok
Great . Very affordable. Very good store.
Slabenkie
I love this item! very easily adjusted, going to but more :)
It feels of a quality, has good weight and feels robust, but it lacks a little power so you have to be a patient and not charge so much to the skin or the engine stops, the battery lasts between 10 to 15 min, but tsmbien loads in no time, 30min approx, for its price I think if it's worth it
Super recommend Works right and very worth buying Thanks to the store☺
Very Good Supplier fast shipment and item as described
Product as described. Was very quickly. Works well. Makes much sound.
Bien amballé
Thank you
Great purchase!
Hello, the product and very good, came very fast congratulations to the store and for mail, but no luck, it came not working. Please when sending looks operation. The quality control have work in any company, be it peguena or big.
Love the product ! Fairly quick delivery. Thank you so much !
love them very good quality!
Very very very beautiful :)!!!?& fast delivery..
Like the product, is all igualzinhocomo is on site, and arrived flawless working well and fully packed with all the items. Very happy thanks!
Very good! Nice goods, fast delivery. Good store, friendly and communicable. Thank you!
So my device has no power and is not really usable. Pity.
Good product, more fast discharging too.
Perfect product and it won't take long to arrive.
Fast shipping and as the announcement .. smoothly