SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, I liked it, I thought only the font will be as specified
Item received at 10h pendant lost at 18h in nature... I communicate with the store who tells me not to understand my problem of sending him a photo, easy to send a photo of an object that we lost! Otherwise the pendant is very nice pity that the quality of the small ring is not strengthened.
Good material, they look the same as in the image, recommended.
Super!
Super fast and very nice grateful
Very nice, arrived in 15 days
the coolest thing on the planet
Cool, all as written in the order!)))
Arrived quickly in the USA. The characteristics correspond to the description. They wrote everything as I asked. I recommend to buy. Arrived quickly in the USA. The characteristics correspond to the description. They wrote everything as I asked. I recommend to buy.
Muy bonito, es la segunda vez que compro y me encanta
Excellent. Came in 2,5 weeks. I thought for two months I would wait. Paid for the order, in the message to the store indicated that you need to write. Everything is done perfectly.
The keychain is just magical!!! Made qualitatively, without mistakes. The order came quickly, everything corresponds to the description. Thank you very much))) I recommend!!
Amazing
Thank you very much. Everything is very beautiful... the quality is excellent!!!
just to described.
Everything is just super♥️Thank you! I order not the first time from this store
Классный адресник
It surprised Me, it's perfect!
The store quickly replied, quickly sent, packed in 2 zipas, everything is chic
Great address
parcel arrived earlier than expected very happy!! thank you!! I highly recommend this vendor!!!
It's beautiful, it came super well wrapped and with the data I ordered. It is very nice and excellent quality I recommend it
A beautiful address, I did not even expect this quality for such money! In Ukraine, exactly these are sold three or four times more expensive! Recommend!
Excellent keychain, I recommend. I do not know how reliable it will be, but if you wear only for a walk, I think will live a long time.
As described. Fast shipping. Thank you.
Супер)))) очень классный!
Super-fast delivery, excellent quality, store is very kind! Very nice! Real professionals-I recommend!
Product conforms to the description and expectations, arrived very quickly in 11 days and the store took into account my request. I highly recommend the quality is at the rendezvous. Very well packaged product
Классная бирка! Металлическая, крепкая. Кличка и адрес написаны без ошибок, спасибо продавцу! С продавцом не общалась, написала всё в комментариях
Momentarily has lasted, but super beautiful!!
Cheap and hopefully bought and shipping speed is OK
Súper bien
Esta muy bien escrito y queda genial en el collar. estoy muy contenta para la próxima ya sé dónde acudir
Nothing to complain about, 3 th time we order from this store!✨Just, be careful, the tiny ring that is on the medal opens easily! I changed it because that's how my dog lost his first medal
The address is very good quality. Engraving is done qualitatively. In Samara came in 10 days
Beautiful plaque yet my perrro has already missed it I toc ask her another jajaja
I am satisfied with quality, fast shipping Recommend
Love it!!
강아지 주려고 구입했어요. 번호와 이름은 메시지로 전달 했습니다. 예쁘게 만들어주셔서 감사합니다.
thanks to the store for the fast delivery.
Perfect. The best Quality in Aliexpress.
It's super cool! The only thing is you have to write to the store as you buy it to put the name and phone q you want
Спасибо большое. Мы с собачкой очень довольны.
Well inscribed and engraved
It came early, although I had to pay 1 euro and a half for it to arrive before, as if the shipment was free it would arrive in October. I have removed the little argola because I read in the comments that many were lost by opening the ring, otherwise everything is perfect and equal to the image, it does not shine, it's matte color. Communication with the store was excellent
It's beautiful just like the picture. I love it.
The store is beautiful, everything was done as requested, the address is quality, cool, do not forget to specify the font, take it will not regret
Thank you store! The address was sent quickly
Оочень красивый!! Спасибо продавцу!
I came for a month. quality is good, for such money it's chic. on the reverse side of the phone number