SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|Shipping from USA Warehouses to USA
||4-13 Business days
|Shipping from other Countries to USA
||10-20 Business days
||7-15 Business days
|Central & South America, Canada, Europe
||10-20 Business days
|Asia, Australia and Newzealand
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All arrived safe and well packaged. Look the part, I ordered one size above and they fit well. silicone on inside of top hem provides good staying effect. Overall very happy. would recommend store.
exactly what I got...well packaged too and shipped to enugu, Nigeria in <15 days
I liked it very much. Good stuff and I look great
Fire, in work has not yet tested, but it feels just fine
Wood summer price contrast, Shipping wholesale weeks enough is OK
Description corresponds. Pay attention... To get two knee pads issued two orders!
veio um lado de cada e comprei o par muito insatisfeito
I did request the pair came only one
I will not even take pictures. 150 rub. On the market day price. A rag from a section of deshmanian losin and a piece from a yoga mat painted. Chinese prices lupate. In the photo one-in the living in the hands do not want to take. Pharmacy bandages are 1000 times more practical. In Black, paint only. If I don't, I'll take a picture when I get home.
material bom demais
Llegaron antes de tiempo y en muy buen estado. Se sujetan bien, es buen material. Falta probarlos en la cancha.
Price performance wonderful multi .^^/
My weight 63 was perfect for me
178cm 80kg 쫀쫀하게 좋다
Just super on all 100% now I will order more!
talla m, debí pedir otra más grande, no hay problema creo con el uso se aguadan
Very poor quality also never look like the picture say no good product
Первое запах сильный, так очень интересно сделано, зашита из сделано из мягкого пластика, доставка 15 дней, одну звезду за запох снял.
Good quality, I was left to the door. Packing n ea height. The material is not sliding. The size approached very well. I'm very pleased with the store. Recommend!!
Everything came quite quickly, the quality is good)
Everything came together and the size is also thanks.
Pity not as wrote disappointed
good protection and compression,size fits ok and quality is ok for the price paid.thank you store
OK, time will show
Fast shipping, thanks!
I arrive just what I ordered and the measurement is accurate Size xL
Arrived in good good condition thanks for a fast delivery.
I ordered a second set at once, sometimes I work on my knees. The thing is excellent goods come quickly
Very good product
Printing a. Little small compared to AD, bought, but look good quality and well most useful for sports
Products conform to store's description. Really great. Super light and comfortable to wear. I recommend it. Send very fast. Light. Attention are sold by 1 pieces. So you have to order 2 pieces to have both legs or 2 arms.
The pad is a little bit hard but it’s comfortable.
Product compatible with description, I have 179cm and 100kg size XXXL is for me good. Transportation to Polish 18 days.
The parcel came quickly. The quality is good, and the knee pads and sleeves sit as it should, the movements do not interfere. Size took XXL, approached, less would be small. Height 186, weight 82. Hope on the bike will not slide,
Quality is good, delivery is fast. I am happy
I never thought it would be.
I arrive fast and of excellent quality.
Excellent terms and as for shipping I arrive before the date
Отличный товар. Шикарный внешний вид. Доставка в срок.
Ordered 17.01, delivered to Novosibirsk 04.02, in three weeks. Excellent quality, size XL corresponds to the description, a little loose, the elastic band is tight, dense. They look exactly like in the picture. Please note, one order is one piece (not a pair). Who has two legs, order 2 (two) pieces;)
On me the size m (I'm very thin), in ordinary life I wear a size 36. Keeps on the leg well, does not slip. It was possible and for 1 size more to order. Good stocking, fast delivery in 3 weeks, thank you.
Excellent! Thank you