SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfectly packed, it came relatively quickly. Natural stone
Товар соответствует описанию, доставка три недели. Товар отличного качества, действительно камень, будем учиться делать масаж)
The item wine broken, the store should better protect this product as it is super fragile, and the journey until it reaches destination can be long. If you're going to buy write to the seller first, so they don't have the same problem as me.
They arrived well packed, they are very nice and nice for the face.
Expected more. In general, a good thing probably. Gouache fell out of his hands and broke up on the tile.
всё отлично дошло буквально за неделю продавцу Спасибо
Заказ оформила , смс пришло с почты, забрала с почты в Красноярске 30.10. Сам скребок с дефектом, так как в пакете не было осколка, предположу, что отправили изделие с браком. Остальное все в порядке. В использовании пока не знаю как.
Ролик и гуаша понравились. Но они разные по цвету. Ролик кажется что из камня, а вот про гуаша - под вопросом. Хотя при прикосновении они прохладные. Продавец отправил на следующий день заказ, но с ним не общалась. Заказ в Самару пришёл за 24 дня.
Все целое, но качество не очень…
It came well packed, everything is whole. Made of Stone. But here is a little different in color. And the pen on the roller is a little scratched. You start your nail scraping and the paint is weak.) On November 11, the order was issued, received on November 27
All whole, well packed
Быстрая отправка. Доставили в течении 2,5 недель после оплаты. Пришло все целое вместе с другими заказами, хорошо упаковано.
Посылка в Иркутск пришла за 20 дней, отслеживалась. Скребок без нареканий, тяжеленький, края гладкие! Ролик хороший, но с одной стороны массажера имеется дефект-плоская сторона.
Seller service was punctual. The description and photographs of the advertisement correspond to the product delivered. The packaging is very well thought out so that on the way there would be no damage to the article. The materials are perceived in good quality and the finished ones are good. I recommend eyl product and store.
Great goods! I recommend, a good store! Delivery before time.
Качество приборов на 3/5, т.к. присутствуют сколы, что не особо приятно. За такую цену оставить можно, но осадок остался. В остальном претензий нет. Заказ пришёл довольно быстро, с продавцом не общалась.
I liked it. Went 11 days to Novosibirsk
The Rollers received, everything is OK! Size fits. Packed on Hurray! The track was tracked all the way, I recommend the store!
Super Massager. I store in the refrigerator, cleanse the face and after the cream, immediately massage, after the first application I saw the changes in the morning, the skin became more moisturized, elastic. Thank you
The goods came exactly for a month. Not plastic, I do not expect, of course, the result is special, but it will not be superfluous)))
The quality of the scraper treatment leaves much to be desired. The edges are not rounded, the corners are sharp. The roller generally fell off the handle as soon as it took in its hands. And the two-way Scotch didn't save. Maybe for that kind of money will come off. But it would be better not to buy then.
спасибо
Goods of excellent quality! No damage. Was very well packed. I came very quickly. Roller and scraper are doing massage very well. I recommend the store and the goods.
товар пришел целый не повреждённый. где-то месяц в Латвию. Спасибо продавцу!!
The goods are satisfied, fully consistent with the description, came to Ukraine in 2 weeks. Passengers and Stone are whole, pleasant to the touch
Super
The order came just over a month, well packed, in good condition, as in the description
Everything is fine, and well packed.
Хорошее качество. Похоже, что натуральный камень :)
Все пришло сломанное.
Доставка до г. Калининграда около 20 дней, первый раз ждала 3 месяца и товар не пришёл, упаковано все хорошо, товар не скрипит и цел, с продавцом не общалась, по размеру небольшие, но пользоваться будет удобно
The goods came well packed, but one roller was separate from the handle. I have to repair it myself.
Unevenly rolled roller
ролик пришёл быстро, материал камень, немного клея на ручке, буду тестировать
Not the first time I order, everything is cool, and quickly came
Decent quality but it has small white and black hairs inside package all over the product and something that looks like buggers but is mostly just glue
Достойное качество
Хороший ролик, все дошло целое. Единственно немного скрипит при использовании. Дошло быстро
Fully corresponds to the description. In Volgograd, the parcel was 3 weeks.
Все пришло в целости, было очень хорошо запаковано. При использовании немного скрипит, но не страшно
Cool thing, really a stone. Everything came without chips. I recommend the store, everything is well packed!
It's good, tough material. Something small but it does its function so happy, I arrive in less than a month
For your money is fine! I think it's made of crumbs of natural jade. It is convenient to use. Sent quickly, did not communicate with the store. In our customs did not hang, then did not track and went forever))
Good qulity
Very good! Arrived in 21 Days calendar and is really a stone. Not taxed.
Доставка в Украину 2 недели. Ролик 15 см, скребок 7 см. Гладкие без дефектов. Холодные, явно изготовлены из камня. Покупкой довольна.
Good qulity. Slightly creaks, but the function of the goods does not affect.
estoy muy contenta!!! Gracias!!!
Delivery is very fast and the quality is super, I did not even expect. It remains to try on yourself. Everything is whole, well packed. I did not communicate with the store-there was no need. Looks like a real rock. Recommend!
Super quality massager, very satisfied! to the store Thank you very much!! delivery 3 weeks in Kiev