SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket, or EMS depending on the weight and size of the product.
Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Shipping from USA Warehouses to USA |
4-13 Business days |
| Shipping from other Countries to USA |
10-20 Business days |
| United Kingdom |
7-15 Business days |
| Central & South America, Canada, Europe |
10-20 Business days |
| Asia, Australia and Newzealand |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MASSAGER MACHINE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. Recommend!
Sín open ní try because it costs an egg to bend it I hope I never have to use it to know if it works
The product corresponds to the description, I recommend the store, thank you.
Everything is fine, delivery a month by new mail. Thank you
Thank you received the goods. the package did not open, looks like it looks OK. I bought it as a reflector for grapes, let's see later on the result. I recommend.
Fast Delivery: only 17 days from China! The product is quality and corresponds to the description. Purchase is satisfied, thank you
Perfecto
Received in 12 days. Very good for the price
Single use but large is compact and OK. I liked it.
Very thin
The goods were received, but were not used for the purpose. Taken just in case
After use, I will add feedback.
Perfecto
It's the same as the app hasn't opened it yet but it looks like it's OK I recommend vendodor5 * it took 20 days
Es bastante delgado, como un papel vinílico metálico. Primera vez que compro un producto como este, no sé si tienen que ser así de delgados. Habrá que probarlo. No fue necesaria la comunicación con el vendedor. Llegó en 30 días a Chile.
Fast shipping, product as described, there are several sizes.
Such as, thermic blanket very well funnel and packed.
It's very thin.
Such as the description
A common thermal blanket
Tse Tonche is not necessary
The goods is according to the description
Very good size for travelers. They both came in nicely packed. Reliable good waiting time
It came well, I haven't opened it but it looks like it's pretty big.
I got it, I'm waiting for the occasion to apply.
пришло вовремя, я доволен
Norms, what
Came on time, I recommend the store.
All good, I recommend the product and the store.
Super fast shipping, I bought it to go on a field trip and have it in case of emergency
pilnai atitinka aprašymą
Good product at very good price, highly recommended.
Looks like it's okay.
Same as the picture. A little transparent, I use it as an ultraviolet light reflector for the greenhouse.
It's okay. Recommend ..
Thank you to the store everything has come!
Light very well
Great emergency blanket good price is not the biggest size but work fine good for have at office or car or house for emergency cases sended fast to USA.
Greta item, and excellent store! Fast delivery!
Very thin.
Pristatymas⭐⭐⭐⭐⭐
gavau po 2 savaičių ⭐⭐⭐⭐⭐
Bottle at 3 a.m.-"dust"
Looks norms
Well pure swag
Sent in No time to Spain, just like the ad. I haven't tried it.
Took a hike just in case, until I used it. To the touch as if dense aluminum foil for cooking
Fast Delivery
It looks good quality.
Good store. The goods sent without deceleration. Delivery to Lithuania is fast. Quality is normal. I recommend this store.